Special Terms of Service Provision – DUE S TOURISM & DEVELOPMENT’
1. Trip Cancellations – Modifications – Additional Charges
Additional charges may apply, indicatively, for the following services:
Tour guide (upon client or agency request).
Client accommodation and meal expenses are to be covered directly by the client or the agency.
Waiting time of the vehicle beyond the agreed duration.
Overnight stay of the vehicle and driver.
Modification of the scheduled itinerary with new parameters.
Cancellations – Trip modification requests must be submitted in writing via email by the agency.
No cancellation fee applies for cancellations made 20 or more days prior to the scheduled transfer date.
Cancellations made 19 to 10 days prior to the transfer incur a 10% fee of the total price.
Cancellations made 9 to 2 days (48 hours) prior to the transfer incur a 20% fee of the total price.
No refunds will be issued for cancellations made less than 48 hours before the transfer, or in case the client does not show up at the agreed pickup time.
Changing the time or destination of the transfer within 3 days (72 hours) before the transfer date costs €10.
Changes within 48 hours before arrival are not guaranteed to be feasible.
2. Accidents or Loss
Our vehicles are insured as required by law. We explicitly state that we bear no responsibility for any loss, damage, delay, inconvenience, direct or indirect loss, unless caused by the negligence of our drivers. In such a case, our liability is limited to a maximum refund equal to the total cost of the transfer service.
Ships, vehicles, and restaurants used during the transfers or excursions are not under our supervision or management, and we bear no responsibility for any damage or loss caused by their owners or operators.
Luggage remains the sole responsibility of the owner throughout the transfer or excursion.
- Other Terms
Drivers reserve the right to refuse boarding to passengers who are intoxicated, carry illegal substances or items, or behave inappropriately. No refunds are provided in such cases. In the event of offense, damage, or harm of any kind, the company reserves the right to seek compensation.
If the indicated clients cause damage to the vehicle, the company is entitled to claim compensation.
If biological cleaning is required due to excessive pollution of the vehicle, an additional fee will apply.
If an additional vehicle is required (e.g., due to excessive or large luggage, extra passengers, etc.), extra charges will apply for the second vehicle.
It is the agency’s responsibility to inform us of any potential delays. If the driver and the client are unable to meet at the scheduled location, an effort will be made to contact the client via mobile phone. The agency must provide a valid mobile phone number (including the international dialing code) during the booking process. If this is not done, the agency must contact our company directly to report any delays or issues locating the driver.
No refunds, in whole or in part, will be issued in the following cases:
a) If the agency does not provide a valid phone number for the client and does not contact our company, resulting in the missed transfer.
b) If the agency does not send accurate travel information (flight number, time, etc.), resulting in the missed transfer.
c) If the waiting time exceeds 1 hour without a valid justification.
